Questions
Can’t find what you’re looking for? Email contact@uvstack.com or text (872) 234-5672.
How do I get started?
Create an account, then email or text us for an access code. Once you enter the code you can build menus, and we can help with your first menu if you’d like.
Do guests need to download an app?
No. They scan the QR code and the menu opens in their phone’s browser. They don’t need an account either.
Does it take payments or connect to my POS?
No to both. Guests can send an order and ask for the check from the table, but payment stays with your staff. Orders appear on UVStack’s own staff screen, not in a POS or on a kitchen printer, so if you use a POS your staff enter the order there themselves.
How does it handle allergies?
You enter allergen information for each dish, and it’s also picked up from your menu wherever it’s printed. The assistant repeats only what you’ve listed, never says a dish is safe, and tells the guest to confirm with a staff member. If a dish has no allergen information, it says so instead of guessing. A “Call a waiter” button is always one tap away. The information is only as good as what you enter, so keep it current.
What if it misreads part of my menu?
Anything it’s unsure about is flagged and kept off the guest menu until you approve it. You can edit every name, price, description and tag, or redo a menu from new photos.
Can I control what the assistant says?
Mostly. You write instructions in plain language, such as what to recommend, how to talk and what never to suggest, and they apply from the next message a guest sends. The assistant is told to stick to your menu and to send allergy questions to staff. Like any AI it can make mistakes, which is a good reason to read some conversations.
Can I see what guests said to it?
Yes. Every conversation and order is saved. You can read them as they happened, filter them and search them.
Can I check on the restaurant when I’m not there?
Yes. The Live page works on your phone and shows sales so far today, orders, waiter calls and tables as they happen.
How long does setup take?
Reading a menu page takes about 10 to 30 seconds. Dish pictures are made in the background, so you can go live while they fill in.
Where do the dish photos come from?
You can upload your own photo for any dish. For the rest, UVStack matches a photo from your restaurant’s Google listing where it can, or generates a picture from the description. Generated pictures are labeled “AI-generated representation” on the guest menu.
Set up UVStack for your restaurant
Creating an account takes about a minute. New accounts are locked until you enter an access code, so email or text us and we’ll send you one. If you’d like help with your first menu, just ask.
